The problem
VetGuardian measured pulse, respiration, and temperature with radar and thermal imaging, without touching the animal. To veterinarians trained on stethoscopes and leads, “no contact” raised an immediate question: how can it be accurate? When I joined, the company had a pitch deck and an introductory trifold brochure, but limited materials to answer that question in a sales conversation.
My diagnosis
The existing pitch materials argued for adoption with ROI and feature comparisons. Those arguments assumed the vet already trusted the readings. Accuracy was the objection in front of every other one, and it was personal: a vet is putting their name on a patient's overnight care.